1. Shipping Locations: We currently offer shipping services exclusively within Jamaica. We regretfully cannot fulfill orders outside of this region at this time.
2. Processing Time: Once an order is placed, please allow 1-2 business days for processing before your order is shipped. Processing includes order verification, quality checks, packaging, and preparation for shipment.
3. Shipping Methods: We utilize reputable local shipping partners to ensure the safe and timely delivery of your orders. The available shipping options will be presented to you during the checkout process. Shipping methods include standard and expedited options, each with varying delivery times and costs.
4. Shipping Costs: Shipping costs are determined based on the selected shipping method and the weight/size of the items in your order. The shipping cost will be calculated and displayed at checkout before you confirm your order.
5. Order Tracking: Once your order is shipped, you will receive an email confirmation with tracking information. This will allow you to monitor the progress of your shipment and estimate its expected delivery date.
6. Delivery Time: Delivery times depend on the shipping method selected during checkout. Estimated delivery times are provided for each shipping option and are subject to factors such as location, weather conditions, and local holidays.
- Standard Shipping: Estimated delivery within 3-5 business days.
- Expedited Shipping: Estimated delivery within 1-2 business days.
Please note that delivery times are approximate and delays may occur due to unforeseen circumstances.
7. Shipping Restrictions: Due to the nature of our products and services, certain items may have specific shipping restrictions or requirements. For instance, some products may require special handling or packaging to ensure their safety during transit.
8. Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. This will allow you to track your package and receive updates on its status.
9. Delivery Issues: In the event of any issues with your delivery, please contact our customer service team within 7 days of the estimated delivery date. We will work diligently to resolve any problems and ensure you receive your order in a satisfactory manner.
10. Address Accuracy: Please ensure that your shipping address is accurate and complete to prevent any delays or delivery issues. We are not responsible for orders that are delayed or undelivered due to incorrect or incomplete addresses.
11. Order Changes and Cancellations: If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes and cancellations may not be possible if the order has already been processed for shipping.
By placing an order with us, you acknowledge and agree to abide by our shipping policy. For any further inquiries or assistance, please reach out to our customer service team. Thank you for choosing our tech retailer store for your needs!
At [Your Store Name], we value your satisfaction and strive to provide high-quality products and services. We understand that there may be situations where you need to request a refund. Please review our refund policy below to understand the process and guidelines for requesting a refund.
1. Eligibility for Refunds: We offer refunds for the following scenarios:
- Defective or Damaged Products: If the product you receive is defective, damaged, or does not match the description on our website, you are eligible for a refund. Please report the issue within 7 days of receiving the product.
- Non-Delivery: If you do not receive your order within the estimated delivery time, you may be eligible for a refund. Please report non-delivery within 14 days of the expected delivery date.
2. Exclusions from Refunds: Refunds will not be provided for the following situations:
- Change of Mind: We do not offer refunds for products that are returned due to a change of mind or personal preference. Please carefully consider your purchase before placing an order.
- User Error: We are not responsible for errors made by the customer during the ordering process, such as providing an incorrect shipping address.
3. Refund Process: To request a refund, please follow these steps:
- Contact our customer service team by email to initiate the refund process. Please provide your order number, a description of the issue, and any relevant photos or information.
- Our team will review your request and may request additional information to assess the situation.
- If your refund request is approved, you will be provided with instructions on how to return the product, if applicable.
- Once the returned product is received and inspected, we will process the refund. Refunds will be issued using the original payment method used for the purchase.
4. Refund Amount: Refund amounts will be determined based on the nature of the issue:
- For defective or damaged products, you will receive a full refund, including shipping costs.
- For non-delivery issues, you may receive a full refund or have the option to request a replacement product.
5. Timelines: Please allow up to 30 business days for the refund to be processed after we have received the returned product and completed the necessary assessments.
6. Contact Us: If you have any questions or concerns about our refund policy, please reach out to our customer service team at [email protected].
By making a purchase with us, you agree to abide by our refund policy. We appreciate your trust in Tosh Mart and look forward to providing you with excellent products and services.
Thank you for shopping with us!
Cancellation / Return / Exchange Policy
Cancellation/Return/Exchange Policy - Tosh Mart
At Tosh Mart, we are dedicated to providing you with exceptional products and services. We understand that circumstances may arise where you need to make changes to your order, request a return, or seek an exchange. Please carefully review our policy below to understand the procedures and guidelines for cancellations, returns, and exchanges.
1. Order Cancellation:
- To cancel an order, please contact our customer service team promptly after placing the order.
- Orders can only be canceled before they are processed for shipping. Once an order is shipped, it cannot be canceled.
- If the order is canceled before processing, a full refund will be issued to the original payment method.
2. Return Eligibility: We accept returns for the following situations:
- Defective or Damaged Products: If you receive a product that is defective, damaged, or does not match the description on our website, you are eligible for a return.
- Change of Mind: If you change your mind about a product and wish to return it, you may do so within 30 days of receiving the product.
3. Exchange Eligibility:
- For defective or damaged products, we offer exchanges for the same item, subject to product availability.
- Exchanges for different products or models are treated as returns, and the customer can place a new order for the desired item.
4. Return/Exchange Process: To initiate a return or exchange, please follow these steps:
- Contact our customer service team to inform them about your return or exchange request. Please provide your order number, a description of the issue, and any relevant photos or information.
- Our team will review your request and provide instructions for returning the product, if applicable.
- If the return is approved, you will receive a return authorization and guidelines for packaging and shipping the item back to us.
- Once we receive and inspect the returned product, we will process the return/exchange.
5. Return/Exchange Conditions:
- Products must be returned in their original packaging, including all accessories and documentation.
- Products should be in unused and undamaged condition.
- For change of mind returns, the customer is responsible for return shipping costs.
6. Refund/Exchange Amount:
- For defective or damaged products, you can choose to receive a full refund or a replacement product.
- For change of mind returns, a refund will be issued for the product's cost, excluding any shipping fees.
- Please allow up to 30 business days for returns/exchanges to be processed after we receive the returned product.
8. Contact Us: If you have any inquiries or concerns about our cancellation, return, or exchange policy, please contact our customer service team at [customer service email/phone number].
By shopping at Tosh Mart, you acknowledge and agree to adhere to our cancellation, return, and exchange policy. We appreciate your confidence in Tosh Mart and anticipate providing you with a satisfying shopping experience.
Thank you for being a valued customer!